FAQs

All your most frequently asked questions are answered below.

Daily Operations

  • Yes they are! Often, our staff may be occupied with a customer already, or are on the phone with another customer. However, we do our best to answer incoming calls!

  • We try our best to serve our customers as quickly as possible. Sometimes we may have limited staff or experience a sudden rush, so we kindly ask customers to wait in line as many of our orders come from online purchases as well. We greatly appreciate your patience :)  

  • We are open 365 days of the year at regular hours (unless specified otherwise).

    • December 25 / 11AM - 4PM
    • December 26 / 11AM - 4PM
    • January 1 / 11AM - 4PM

  • Yes we do! You can find more information here.

  • Yes we do! For more details, please see our E-gift cards and our Physical gift cards.

Allergies and Dietary Restrictions

  • Most of our cakes are made with minimal added sugar (while maintaining flavour). Unfortunately, they are made in large batches and it would not possible to change the sweetness (or recipe) for any single cake. However, we can recommend a selection of cakes you may like, based on your preferences. Just send us an email or give us a call! 

  • Most of our whole cakes are nut-free except: Dubai Nights (pistachio, pecan, cashew and almond) and Celebration Pig / Raspberry Cherry Sakura (almond). The rest of our whole cakes do not use nuts inside the cake, but may have macaron decorations on top (all our macarons contain almonds). However, we can have the macaron decorations excluded or packed separately.

    For a more detailed list, please see the ingredients list within each product page.

    Last updated: Oct 17 2025

  • Best to consult a health practitioner. All our eggs are pasteurized, and whole cakes containing (limited amounts of) alcohol are: Tiramisu.

    For a more detailed list, please see the ingredients list within each product page.

  • For all our products that contain gelatin, we only use beef

  • Currently, only our Macarons and Ice Creams do not contain gelatin.

  • Our Tong Yuen Cookie is the only product that contains peanuts, while our cookie line may contain traces of peanuts due to potential cross contamination.

  • Currently, the only dairy-free products we have are our Black Sesame Ice Cream, Hazelnut Chocolate Fudge Ice Cream, and Taro Coconut Ice Cream.

  • Yes, all of our Macarons are gluten-free. All of our cakes contain wheat flour (gluten).

  • Unfortunately, all our cakes contain eggs.

Delivery

  • Delivery fees are calculated based on distance from our shop to the delivery address and will be shown at checkout. Additional charges may apply for same-day delivery, rush orders, or address changes.

  • Please ensure that the recipient is able to accept the package within the delivery window. If the driver is unable to reach the recipient, they will leave the package in front of the door (if accessible), and we are not responsible for products that are left unattended. Sometimes the concierge will not let drivers take the package up, please understand the delivery protocol of the building prior to the delivery day. If a driver needs to re-deliver, additional charges may apply. Please know that in some special circumstances such as snow storm, traffic accidents, etc., delay may occur on rare occasions.

  • Please fill out our contact form and include the following details: recipient name, phone number, full address (including buzz code/unit number if applicable), and we will get back to you with a quote. Minimum 24hrs notice is required.

  • We deliver to most areas in the GTA. You can check with the postal code validator widget on our homepage to see whether or not we deliver to your location. We apologize for the inconvenience if we do not deliver to your area.

  • Currently, we only offer a 60 day delivery window--orders must be placed within 60 days of delivery. In the case of designer products, sometimes we are fully booked and cannot accept more orders on certain days. Some fragile/temperature sensitive items may also be unavailable for delivery.

  • Yes we do! You can find us on: F.O.D., Fantuan, DoorDash, UberEats, SkipTheDishes, or Otter Direct Order. Some restrictions apply.

  • Walk-ins are available everyday, but 1-2 days pre-order is highly recommended. Please call the store and check for availability on same-day orders. For Custom orders, more time is required: Custom macarons (10 days), wedding cakes (4 weeks), Designer cakes (5 days), and Designer macarons (7 days).

  • As we are using a third party delivery service, we unfortunately are not able to guarantee products to be delivered by a specified time.  Please see the available delivery windows upon checkout.  

  • At the moment, we do not ship our products outside of the listed regions (see above). However, we hope to expand our reach in the near future.

Products

  • Walk-ins are available daily, but for guaranteed availability we highly recommend placing an order 1–2 days in advance. For same-day orders, please call the store to check what is available.

    For custom or specialty items, more notice is required:

    • Custom Macarons (text/logo): 10 days
    • Designer Cakes: 5 days
    • Designer Macarons: 7 days

  • We can accommodate simple customizations such as:

    • Switching macarons of equivalent value
    • Adding macarons to a cake
    • Adding Mahjong Tiles or other small add-ons

    Additional charges may apply depending on the request. However, we are not able to change the colour or design of our Signature Cakes, as they are made with fixed designs.

    For fully custom designs, please refer to our Designer Cakes.

  • Our cakes are freshly prepared and decorated every morning.

  • The majority of our cakes must first be frozen before removing them from their moulds / cake rings. They are then stored frozen to preserve their freshness and only pulled out to be defrosted when required.

    Sometimes we may quickly sell out of a cake and have insufficient time to fully defrost another cake (in this case, you will be informed if the cake requires additional defrosting time).

  • Our cakes are best eaten within 2-3 days of purchase, and stored in the fridge. They can be kept longer in the freezer.

  • Our macarons stay fresh and crisp for the following:

    • 1 day at room temperature
    • 2-3 days in the fridge
    • 1 week in the freezer

    Please keep macarons in an airtight container to maintain optimal texture.

  • Yes, we offer one complimentary candle upon request. We also have a variety of candles and cake toppers available for purchase, including number candles, gold candles, and sparkling candles. These can be found under our Add-Ons section online or added to your order in-store.

Customize

  • We do not offer custom cakes, but please see our Designer Cakes page for our current offerings. We will continuously add new designs.

Rewards Program