Refund & Cancellation Policy
Pick up Orders:
Orders not picked up by the specified date will not be refunded and products will not be kept.
Please contact us at by 11:30am on the day of pick up to cancel your order and to receive a full refund (for all products on our online store, except for celebration cakes). Cancellations after 11:30am will only receive 50% refund.
Celebration Cakes & Celebration Macarons:
These require at least 72 hours advance notice for cancellations and any refund. *We reserve the right to only refund 50% if your cake is already in production. Cancellations in under 72 hours will not be refunded. As we need to ensure your cakes will be made in a timely manner, early preparation will sometimes be required, and as a result, we may not be able to make some adjustments (i.e. flavour change, or colour/design change, etc.)
Please verify that all information is correct before proceeding.
As soon as an order is placed, the cancellation fee is $5 and date changes must be made at least 24 hours in advance, otherwise another delivery fee is required. For cancellations after 4pm the day prior to the delivery, the delivery fee will not be refunded.